返金ポリシー

Last updated: August 18, 2026

At Baby Peanut, our products are made to order and personalized specifically for each customer. Because personalized products are created specifically for you and cannot generally be resold, we do not accept returns, exchanges, or refunds for personalized or custom-made orders due to change of mind, incorrect customization details provided by the customer, or ordering the wrong size, color, or product.

Cancellations

Orders may be cancelled only if we are contacted before production or artwork preparation has begun. Once production or artwork preparation has started, we may be unable to cancel the order.

Customer-Provided Information

Customers are responsible for carefully reviewing all personalization details before placing an order, including names, dates, photographs, embroidery text, colors, sizes, and other customization details.

Baby Peanut is not responsible for errors caused by incorrect, incomplete, or outdated information provided by the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly produced, or you receive the wrong product due to an error on our part or an error during production or fulfillment, please contact us within 14 days of delivery.

Please email us at support@babypeanut.store and include:

Your order number
Clear photos of the item
Photos showing the damage, defect, or incorrect product
A brief description of the issue

We may request additional information or photographs to help us verify the issue.

Free Replacement

If the issue is confirmed to be caused by Baby Peanut or our production/fulfillment provider, we will arrange a replacement at no additional cost to you.

You will not be charged for the replacement product or standard replacement shipping when the issue is confirmed to be a production or fulfillment error.

Because our products are personalized and made to order, replacement is generally the preferred resolution rather than a return or refund.

Refunds

Refunds are generally not available for personalized or custom-made products, except where required by applicable law or when Baby Peanut determines that a refund is appropriate because a replacement cannot reasonably be provided.

Refunds, when approved, will be issued to the original payment method.

Issues Not Eligible for Replacement or Refund

A replacement or refund may not be available for:

Incorrect names, dates, text, photos, or other personalization details provided by the customer
Customer selecting the wrong size, color, or product
Change of mind after placing an order
Minor variations resulting from the personalized artwork, embroidery, printing process, materials, or screen display that do not constitute a defect
Normal wear and tear or damage caused after delivery
Failure to provide an accurate or complete shipping address

Lost or Delayed Packages

Shipping and delivery times are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

If your package appears to be lost or has a significant delivery issue, please contact us at support@babypeanut.store so we can assist you.