ORDERS & PERSONALIZATION
How do I place a personalized order?
Choose the product you'd like, select your preferred options, and provide the requested personalization details and photos during checkout. Please carefully review all information before placing your order.
What photos should I provide?
For personalized artwork and portrait products, please provide clear, high-quality photos where the subject's face and important details are visible. The better the photo, the better we can create your personalized piece.
Can I request changes to my personalization details after placing an order?
Please contact us as soon as possible if you need to make a change. Because our products are made to order, changes may not be possible once production or artwork preparation has begun.
Will I receive a proof before my order is produced?
Proofs are only provided when specifically stated in the product listing. Please check the product description for details about the design and approval process.
PRODUCTION & SHIPPING
How long does my order take?
Production typically takes 2–5 business days before your order is shipped. Production times are estimates and may vary depending on the product, order volume, holidays, and other circumstances.
How long does shipping take?
For the United States, estimated shipping time is 3–5 business days. International shipping generally takes 7–15 business days, depending on the destination.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to you by email when tracking is available.
Do you ship internationally?
Yes! We ship to the United States and selected international destinations. Shipping availability and delivery times may vary depending on the destination.
RETURNS, REFUNDS & REPLACEMENTS
Can I return or exchange my personalized order?
Because personalized products are made specifically for each customer, we generally do not accept returns or exchanges due to change of mind, incorrect customization details, or ordering the wrong size, color, or product.
Can I cancel my order?
Orders may be cancelled only if we are contacted before production or artwork preparation has begun. Once production has started, cancellation may no longer be possible.
What if my item arrives damaged or defective?
Please contact us within 14 days of delivery and provide photos showing the issue. If the issue is confirmed to be caused by an error on our part or during production or fulfillment, we will arrange an appropriate replacement or refund in accordance with our Refund and Replacement Policy.
What if I receive the wrong product?
Please contact us within 14 days of delivery with photos of the item you received. We'll review the issue and arrange a replacement or refund if the error is confirmed.
CONTACT
How can I contact Baby Peanut?
You can reach us at babypeanut008@gmail.com or through our Contact Us page. We're happy to help with questions about products, orders, personalization, and shipping.